The agreement between Butlr and the venues, partners, and guests who use the platform. Last updated 29 May 2026.
By accessing or using the Butlr platform — the iOS guest app, the venue portal, the marketing site at onebutlr.com, or any API or service operated by Butlr — you agree to these Terms of Service. If you don’t agree, please don’t use the platform.
The venue portal is for verified hospitality businesses (hotels, resorts, clubs, residences and similar venues). The guest app is for individuals 18 and older or accompanied by a guardian. Partner accounts are for verified service providers approved through our marketplace onboarding.
Guests agree to use Butlr lawfully and respectfully. We may suspend any guest account that abuses staff, falsifies identity, or violates platform rules at any partner venue.
Subscription fees are billed monthly. Marketplace commissions are calculated automatically and reconciled monthly. Refunds for venue-controlled services are at the venue’s discretion. Refunds for marketplace bookings follow the partner’s policy.
Our handling of personal data is described in the Privacy Policy. Venues control their own guest data; Butlr never sells data and never shares it across venues without explicit guest consent.
The Butlr brand, design, code, and platform are owned by Butlr. You may not reverse-engineer, white-label, or rebrand the platform without a written enterprise agreement.
Either party may terminate this agreement with 30 days’ notice. Butlr may suspend any account immediately for breach of these terms, abuse of the platform, or fraudulent activity.
Butlr provides the platform “as is”. We are not liable for the quality of services delivered by venues or marketplace partners. Total platform liability is capped at fees paid in the preceding twelve months.
We may update these Terms from time to time. Material changes will be notified at least 30 days in advance via email and the venue portal. Continued use of the platform after a change means acceptance of the updated Terms.
Questions about these Terms: info@onebutlr.com